Terms and conditions

Website Information

The website www.catleyawines.com is the property of SC Severinești Viticola SRL, based in Mehedinți County, Corcova township, Main Street no. 102, registered at the Trade Register with number J25/591/2007, tax registration code RO19109689. Catleya is the trade name of SC Severinești Viticola SRL.

catleyawines.com is a site for presenting and selling the company's products. The website pages provide general information about the solutions, products and services offered by Catleya. Accessing the site implies that you agree to the terms and conditions of use.

Terms of Online Sale

The products can only be sold to people who have reached the age of 18, according to Romanian law.

All prices published on the website are expressed in lei and include VAT.

The information presented on the website does not represent a contractual obligation, they are used for presentation purposes.

Under justified conditions, Catleya reserves the right to restrict access to the site if it finds, based on the user's conduct, that his actions may cause damage to the company.

The buyer can place the order by adding the desired products to the cart, then complete it by choosing a payment method and providing the requested details. Placing products in the cart without finalizing the order does not constitute placing it.

By placing an order, the buyer confirms that the data they have provided is correct, true and complete. By placing the order, the buyer gives their consent in principle to be contacted by the seller in order to complete the sales process for the purchased goods.

The notification that the buyer receives after placing an order is for informational purposes only and does not constitute confirmation of order acceptance. The order acceptance notification will be sent after placing the order and can be sent by phone or email.

The seller can cancel the order placed by the buyer on the website, after notifying him, under the following conditions:

  • non-acceptance of the online transaction by the bank;
  • invalidation of the transaction by the online payment operator;
  • the data provided by the buyer is incomplete or incorrect.

The buyer has the right to withdraw from the contract, respectively to return the goods purchased, within 14 calendar days, without having to cite any reason and without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the return period expires within 14 days from:

  • the day on which the buyer takes physical possession of the last good, if the buyer orders multiple products in a single order that will be delivered separately;
  • the day on which the buyer takes physical possession of the last good or the last part, in case of delivery of a product consisting of several lots or parts.

If he decides to withdraw from the contract, the buyer can fill in the specific form provided on the page Return products.

The seller can postpone the refund of the amount until the moment when he receives the goods or until the date when he receives proof that they have been shipped.

When returning products, the general return conditions presented on the page are applicable Return products.

Payments and invoicing

To pay for the purchased products, the buyer has the opportunity to choose between cash on delivery or online payment with a bank card.

In the case of payment by bank card, the payment will be processed through the PlățiOnline payments processor.

For online payment, personal or company cards may be used in complete security. Cards accepted for payment are those issued under the logos
VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV2/CVC2 code).

No additional fees are charged for online transactions.

Processing of card data is done exclusively on PlățiOnline servers. The safety of your information is guaranteed by the fact that PlățiOnline does not store confidential card data but sends it encrypted over a secure connection to the processing bank. This way, your information is safe.

Regardless of the currency of the card account from which the payment is made, transactions are made in lei, at the exchange rate of the bank that issued the card.

After making the payment by card, the transaction will appear on the account statement under the Catleya name.

If the card payment has been cancelled, the related amount will be returned to the card within a maximum of 30 days, depending on the policy of the bank that issued the card.

Catleya will send the buyer the invoice related to the order together with the products.

Delivery of products

Products will be delivered within 2-5 working days of order confirmation, depending on their availability in Catleya stock.

The products will be delivered exclusively on the territory of Romania through the courier company chosen by Catleya. The products will be properly packed to protect them during transport and will be accompanied by the necessary documents.

The delivery cost is not included in the price of the products.

Communication with customers

Catleya personnel will respond to telephone inquiries during business hours, provided they are made to the contact numbers shown on the website.

In the case of communication by email or contact form, including in the case of requests to withdraw from the contract, Catleya will respond to requests in a maximum of two working days.

Intellectual property

To solve the problems related to intellectual property and those related to the protection of personal data, Catleya complies with the requirements of the EU Regulation. no. 679/2016 (G.D.P.R) on the protection of personal data.

The content of the website, as well as all the works integrated in this website, including the databases accessible through it, are the property of Catleya and are protected by the Romanian legislation in force regarding copyright and related rights. In the case of information and content posted on the website by third parties or partners, the copyright and responsibility for them belong entirely to those who published the said information. In the case of content taken from partners based on concluded agreements, they are identified by mentioning the name of the partner next to the respective text or image.

Changes of the content

Catleya reserves the right to change and update the information on the website at any time without notice.

Privacy rights

Catleya respects your privacy and the personal data you share with us when you access the website.

Catleya respects the Romanian legislation in force, respectively the EU Regulation. no. 679/2016 (G.D.P.R) on the protection of personal data, as well as Law no. 506/2004 on the processing of personal data and the protection of private life in the electronic communications sector.

According to the EU Regulation no. 679/2016 (G.D.P.R) on the protection of personal data, you can give your consent, benefit from the right of access, intervention on the data, the right not to be subject to an individual decision and the right to go to court. At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of the data. To exercise these rights, you can send a request by e-mail to the address contact@catleyawines.com.

The privacy and protection of information collected from you is important to us. Catleya does not disseminate the collected information to third parties without your express and prior consent.

Promotions, advertising and content provided by partners

Certain parts of the content published on the website may be provided by third parties with whom we have contractual relations in this regard.

Governing Law

The rights and obligations of the parties, presented in this document, as well as all legal effects produced by this agreement, will be interpreted and governed by Romanian law in force. Any dispute that is the object of this agreement will be brought for resolution before an arbitrator, and in the conditions where the parties do not agree on the appointment of an arbitrator within 15 days from the notification of the dispute, the competence will return to the Romanian courts.

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